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Privacy Policy

At CureTrip, your privacy is not just a legal obligation — it’s a core part of how we operate. We understand that when you share personal and medical information with us, you’re placing a great deal of trust in our hands. We take that responsibility seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data. By using our website, submitting a query, or availing any of our medical tourism services, you agree to the practices described in this policy.

Who We Are


CureTrip is a medical tourism facilitation platform that connects patients from around the world with top-tier hospitals, specialist doctors, and healthcare services in India and abroad. We assist patients with treatment planning, hospital selection, travel arrangements, medical visa support, and post-treatment follow-ups.
Location: a. A 901, Sonigra Estilo, Ashoknagar, Tathwade, Pune 411017
Email: care@curetripmedicaltourism.com
Phone:+91 7800800863

What Information We Collect

We collect information that helps us provide you with the best possible care coordination and medical travel experience.

Personal Information

– Full name, age, gender, and nationality
– Email address and phone number
– Postal address and country of residence
– Passport details (when required for medical visa assistance)

Medical Information

– Medical history, diagnosis reports, and test results you share with us
– Details of treatments sought (e.g., oncology, cardiology, IVF, orthopedics)
– Doctor preferences and hospital choices
– Current medications and previous surgeries

Technical & Usage Information

– IP address, browser type, and device information
– Pages visited, time spent on the website, and referring URLs
– Cookies and tracking technologies (see Section 7)

Communication Data

– Messages, emails, or WhatsApp conversations you initiate with us
– Appointment booking requests and form submissions
– Newsletter subscription preferences

How We Use Your Information

We use the information you provide for the following purposes: – Medical Coordination: To understand your health needs and connect you with the most suitable hospitals, specialist doctors, and treatment programs.
– Travel & Visa Assistance: To help arrange travel, accommodation, and medical visa documentation where required.
– Appointment Booking: To schedule consultations, procedures, and follow-up appointments on your behalf.
– Communication: To respond to your enquiries, send service updates, and keep you informed about your treatment journey.
– Personalization:To tailor our recommendations, hospital packages, and services to your specific medical and travel needs.
– Legal Compliance: To meet regulatory obligations under Indian law and applicable international data protection regulations.
– Service Improvement: To analyze website usage and improve our platform, content, and user experience.
– Marketing (with consent): To send newsletters, health tips, and service updates if you have opted in to receive them.
We will never use your medical information for advertising purposes or sell it to third parties for commercial gain.

How We Share Your Information

– Healthcare Partners We share relevant medical and personal information with hospitals, doctors, diagnostic labs, and healthcare facilities that you have expressed interest in or been referred to. This sharing is necessary to facilitate your treatment.
– Service Providers We work with trusted third-party vendors for services such as:
– Payment processing
– Email and SMS
communication tools – Cloud hosting and data storage
– Travel booking platforms
These vendors are contractually required to protect your data and use it only for the specific services they provide to us.
– Legal Authorities We may disclose your information if required to do so by law, court order, or government authority — such as in response to a legal process, to protect public safety, or to prevent fraud.
– Business Transfers In the event of a merger, acquisition, or sale of CureTrip’s business assets, your information may be transferred to the new entity. We will notify you before such a transfer occurs.
We do not sell, rent, or trade your personal or medical data to any third party.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:
– SSL/TLS encryption for data transmission
– Secure servers and access-controlled databases
– Regular security audits and vulnerability assessments
– Restricted internal access to sensitive medical data
However, no method of data transmission over the internet is 100% secure. While we do everything we can to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you promptly as required by applicable law.

Data Retention

We retain your personal and medical information for as long as necessary to:
– Provide ongoing services to you
– Comply with legal and regulatory requirements
– Resolve disputes and enforce our agreements
Once information is no longer required for these purposes, we securely delete or anonymize it. You may request deletion of your data at any time (see Section 9).

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site performance.
Types of cookies we use: – Essential Cookies: Necessary for core site functionality such as navigation and form submissions.
– Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
– Marketing Cookies: Used to deliver relevant content and track campaign effectiveness (only with your consent).
You can control cookie preferences through your browser settings or by using the cookie consent banner on our site. Disabling certain cookies may affect the functionality of some features.

International Data Transfers

CureTrip is based in India and primarily serves patients globally. If you are accessing our services from outside India, your data may be transferred to and processed in India. By using our services, you consent to this transfer. We ensure that appropriate safeguards are in place for any cross-border data transfers, in compliance with applicable data protection laws.

Your Rights

You have the following rights with respect to your personal data:<br>

– Right to Access: Request a copy of the personal information we hold about you.<br>
– Right to Correction:  Ask us to correct inaccurate or incomplete information.<br>
– Right to Deletion: Request that we delete your personal data, subject to legal obligations.<br>
– Right to Withdraw Consent: Opt out of marketing communications or withdraw consent for data processing at any time.<br>
– Right to Data Portability: Request your data in a structured, machine-readable format. <br>
– Right to Object: Object to certain types of processing, including profiling.<br>

To exercise any of these rights, please contact us at

  1. care@curetripmedicaltourism.com

. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites such as hospital portals, government visa portals, or partner platforms. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will notify you via email or by posting a prominent notice on our website. The “Last Updated” date at the top of this page indicates when the most recent revision was made.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: CureTrip
Email: care@curetripmedicaltourism.com
Phone:+91 7800800863
Address: A 901, Sonigra Estilo, Ashoknagar, Tathwade, Pune 411017 Support Hours: 24/7

We are committed to addressing your concerns promptly and transparently.